Cancellations
A credit card may be required to book certain services. Any appointment cancellations must be done a minimum of 24 hours in advance of your service. NOTE-The salon is closed on Sunday and Monday, therefore a cancellation for Tuesday must be done by end of business Saturday, 6pm. For last minute cancellations and no shows, you will be charged half of the price of service(s) booked.
Redo’s
The salon is open to a complimentary adjustment with your original service provider, as seen fit by said provider. The redo must be requested and performed within two weeks of the initial service. Services are nonrefundable.
Children & Minor Services
Minors under 18 must be accompanied by a parent or guardian during the consultation with their service provider. A minor consent form must be signed before any color services are performed.
Confirmation Policy
As a courtesy, our system attempts to confirm your appointment 2 days prior to your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrival, missed appointments and the cancellation fee.
Text marketing and notifications
By subscribing to Robert Leonard Salon and Spa‘s text notifications, you consent to receive recurring automated marketing messages and appointment reminder messages to the phone number provided. The frequency of messages varies. Consent is not a condition of purchase and standard message and data rates may apply. You can unsubscribe from receiving text messages at any time by replying STOP to our messages or by following the instructions provided in the message. For more information on our messaging terms and conditions, text HELP to the number you received messages from or contact customer support at info@robertleonard.net
Personal information used for text marketing
To deliver text messages, we collect:
Your phone number: so we can text message notifications regarding your interest in our products and services
Appointment information: to send reminders about hair, maintenance or promotional offers.
We respect your privacy and are committed to protecting personal information
Third-party service providers
We may share your phone number and other relevant information with third-party text messaging platforms that facilitate the delivery and management of our Text marketing campaign. The service providers are prohibited from using your personal information for any purposes other than enabling Robert Leonard salon and Spa‘s text messaging service.
Children and Pet Policy
As a courtesy to our other salon guests, and in our efforts to offer a relaxing and professional atmosphere we ask that you try to refrain from bringing your children (if they are not receiving a service) and your pets in the salon or spa.
Fees
All fees for services rendered are expected upon completion of services. We will be more than happy to discuss all charges and fees. Considering that all services are individually priced, please request a total price prior to receiving services.
Payment Options we accept ApplePay, Cash, Checks, Travelers Checks, MasterCard, Visa, American Express, and Debit Cards. Returned checks and NSF (Non-Sufficient Fund) checks will be assessed with a $50.00 service charge. All prices and services are subject to change.