FAQ's

Frequently Asked Questions

Q: What if I need to cancel my appointment?

A: Life happens! If you find yourself unable to keep an appointment, we request 24-hours advance notice. Please call the desk during business hours. Guests who do not honor their appointments or cancel in less than 24 hours may be charged a cancellation fee.

Q: What time should I arrive for my appointment in the spa?

A: Our day spa appreciates you arriving 15 minutes prior to the start of your scheduled appointment. This will give you time to change and start enjoying the environment.

Q: What if I am late for my appointment?

A: It’s possible we may have to shorten or reschedule your appointment. If your treatment is shortened, it will end on time so that the next guest will not be delayed. We hope you understand, and we will always do our best to serve you. 

Q: When do I pay and what forms of payment are accepted?

A: Payment is made at the end of your visit at the checkout desk. We accept VISA, MasterCard, American Express, Discover, debit cards or cash as forms of payment. Personal checks must contain an in–state address with a valid Washington State ID. If a Robert Leonard Gift Certificate is your form of payment, we request that you bring your certificate with you and present it to the cashier upon checkout.

Q: Can I purchase a gift certificate?

A: A Robert Leonard gift certificate is perfect for any occasion. Our front desk staff will prepare a beautiful custom gift certificate while you wait. Or, you can order online at robertleonard.net. For your convenience you may also print one yourself for a last minute gift.
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